IT Support Engineer

General

We are currently seeking an IT Support Engineer to join our team. In this role, you will provide technical support to our users, and assist with maintenance and implementation of systems. You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance and support to end-users.

Mr. Marine is a rapidly growing company offering a challenging environment and the right place for personal and professional development. In this position, you will report to the IT Manager.

Description

Providing Level 2&3 technical support to end-users, including troubleshooting hardware, software, and network issues
Logging and documenting all support requests and resolutions in our ticketing system
Responding to support requests in a timely and professional manner
Escalating support requests when necessary
Providing training, guidance and support to end-users on the use of hardware and software
Google Workspace administration (users & groups management, security audit & reporting)
AWS cloud administration (EC2, VPC management)
Maintaining servers and services up-to-date
Monitoring availability of IT services, logging and troubleshooting issues
Installing and configuring hardware and software, including servers, network devices, applications, and services following best practices/SOPs
Assisting the System Administrator with the technical implementation of IT projects, including system upgrades, migrations and new deployments
Writing/reviewing internal technical documentation/SOPs
Coordinating with third-party vendors involved in diagnosing and correcting system-related issues and assisting with solutions
Enforcing security protocols by monitoring and logging security incidents and escalating to appropriate departments
SAP Business One Support and Maintenance (training will be provided)

Requirements

Bachelor’s degree in Computer Science or a related field
In-depth knowledge of networking principles and protocols
Windows Server Administration (AD, GPO) and knowledge of Operating Systems (Windows, Linux)
Experience in cloud administration (AWS, Azure, GCP)
Understanding of one or multiple scripting languages (Bash, PowerShell, Python)
Experience in documenting processes and monitoring performance metrics
Experience working with GSuite & Google Workspace is a plus
Experience working in helpdesk/ticketing is a plus
Knowledge of SASE/Zero Trust Networking is a plus
Industry certifications such as CompTIA A+, Network+ or equivalent are a plus
Ability to work independently and as part of a team
Proficient in end-user communication
Excellent verbal and written communication skills in English
Knowledge of the Dutch language is a plus but not required.

Competencies

Logical thinker, ability to logically problem solve, proactive and pragmatic approach in resolving problems and troubleshooting.
Excellent analytical abilities, with project and time management skills, also with the ability to work on multiple projects simultaneously.
Team player
In possession of cross-cultural sensitivity
Self-starter
Great communication skills, ability to interact with non-technical users

Note: EU passport or existing NL residence/working permit without restrictions is needed.

Application Process

Note The application process may slightly vary for each individual candidate.

What do you like most about working at Mr. Marine?

Shikin Jaafar

Operations Director

What I absolutely love about working at Mr. Marine is being surrounded by a team of incredibly talented individuals. Every day, I have the opportunity to learn something new from each and every one of my colleagues. It’s like being in a constant state of growth and discovery, and I thrive on that.

Vasiliki Kostoula

Team Leader

What I like most about working at Mr. Marine is the inclusive environment we have meticulously built over the years. It is a place where I can genuinely be my true self, and where every individual’s voice and perspective are valued. The knowledge that all opinions matter promotes a culture of open communication, collaboration, and mutual respect. Moreover, I appreciate how our leadership actively fosters an environment where diversity is celebrated and differences are seen as strengths.

Sara Bernardi

Chief Commercial Officer

I love the vibrant, youthful energy that prevails in our team. We are a diverse group of individuals from different backgrounds and cultures, coming together with a shared enthusiasm and passion for what we do. This dynamic mix of personalities and perspectives creates a stimulating and engaging work environment that I truly enjoy. There’s an inherent drive to continuously improve and deliver exceptional results, which keeps us motivated and inspired.

Mihnea Radulescu

IT Manager & SAP Project Manager

There are many things I enjoy about working at Mr. Marine, but two of the most notable would be the dynamic, fast-paced international atmosphere, and the dedicated and passionate team members. The diversity of cultures and perspectives allows for fresh ideas, alternative ways of thinking and approaches to work. In addition, the people I work with are truly invested in their roles, and it is clear that they care about the success of the company and the impact of their work.

Yagmur Kantar

Senior Project Manager

What I cherish about working at Mr. Marine is the incredible opportunity to collaborate with colleagues from diverse backgrounds and cultures. Being part of an international team has enriched my professional experience in ways I never imagined. Working with colleagues from around the world has broadened my horizons and exposed me to different perspectives, ideas, and approaches to problem-solving. It’s a constant reminder that innovation knows no boundaries and that the collective intelligence of a global team can lead to remarkable outcomes.

Henri Baanen

Technical Manager

I love the variety of work and the speed of the business. After almost 15 years of being part of the Mr. Marine team, the “having fun” part of the business is still there for me.

Klaas Minnema

Senior Controller

Working at Mr. Marine is an absolute joy for several reasons. Firstly, the culture here is incredibly open and supportive. Being part of a young, dynamic team in an organization that thrives on innovation and continuous improvement is invigorating. What’s truly fascinating is the global aspect – interacting with customers and colleagues from diverse backgrounds, enriching the internal environment with a myriad of perspectives and experiences.

Equal Opportunities Statement

Mr. Marine is an equal opportunity employer, in accordance with Dutch law. We are committed to creating a diverse and inclusive workplace that is free from discrimination and where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, nationality, age, disability, or any other protected status under Dutch law.

Mr. Marine is a global maritime service company. Our multi-brand expert team is committed to keeping vessels safe and compliant, anywhere in the world. With technical know-how, 24/7 responsiveness, and unparalleled spare part sourcing we are your global beacon.