IT Support

Why at Mr. Marine

At Mr. Marine, you will join a global team of ambitious, internationally-minded, hands-on professionals. You will be part of a dynamic environment, consistently exposed to new challenges and opportunities to stimulate your professional development. We welcome new ideas and initiatives, investing in your education and growth. You will have the opportunity to build a unique career, fueled by our global scale, support, and inclusive culture. Join our smart, diligent, and fun team to excel in your career!

General

We are currently seeking an IT Support Level 1&2 to join our team. In this role, you will provide technical support to our users, ensuring that the systems are functioning correctly and efficiently. You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance and support to end-users.

Mr. Marine is a rapidly growing company offering a challenging environment and the right place for personal and professional development.

In this position, you will report to the IT Manager.

Job Description

Providing Level 1&2 technical support to end-users, including troubleshooting hardware, software, and network issues
Logging and documenting all support requests and resolutions in our ticketing system
Responding to support requests in a timely and professional manner
Escalating support requests to Level 3 support when necessary
Providing guidance and support to end-users on the use of hardware and software
Installing and configuring hardware and software, including operating systems, applications, and utilities
Assisting with IT projects, including system upgrades and migrations
Providing on-site training & support to users
Troubleshooting problems with existing systems and implementing solutions to fix them
Maintaining equipment by replacing or upgrading components as needed
Installing and maintaining computer networks, including printers and other peripherals
Writing and providing documentation for end users on common errors
Directing third-party vendors who may be involved in diagnosing and correcting system-related issues and assisting with solutions
General cyber security, logging security incidents and escalating to appropriate departments
Asset Management (Check-in and Check-out of assets)
Onboarding and offboarding of new employees
SAP Business One Support and Maintenance (Training will be provided)

Job Requirements

Function requirements

Bachelor’s degree in Computer Science or a related field
Knowledge of networking principles and protocols
Windows Administration and basic knowledge of Operating Systems (also UNIX & bash)
Experience working with GSuite & Google Workspace is a plus
Experience working in helpdesk/ticketing is a plus
Industry certifications such as CompTIA A+, Network+ or equivalent are a plus
Strong customer service skills and a commitment to providing excellent service to users
Ability to work independently and as part of a team
Proficient in end-user communication
Excellent verbal and written communication skills in English
Knowledge of the Dutch language is a plus.

Competencies

Logical thinker, ability to logically problem solve, proactive and pragmatic approach in resolving problems and troubleshooting.
Excellent analytical abilities, and project and time management skills, with the ability to work on multiple projects simultaneously.
Team player
In possession of cross-cultural sensitivity
Self-starter
Great communication skills, ability to interact with non-technical users

Note: EU passport or existing NL residence/working permit without restrictions is needed.

Mr. Marine trades under Mr. Marine Elevator, Mr. Marine Ballast and Mr. Marine Instruments & Controls. Our dynamic company aims at keeping vessels safe and compliant, anywhere in the world. With technical know-how, unparalleled spare part sourcing and 24/7 responsiveness, we are your global beacon.