IT Support

Why at Mr. Marine

At Mr. Marine, you will join a global team of ambitious, internationally-minded, hands-on professionals. You will be part of a dynamic environment, consistently exposed to new challenges and opportunities to stimulate your professional development. We welcome new ideas and initiatives, investing in your education and growth. You will have the opportunity to build a unique career, fueled by our global scale, support, and inclusive culture. Join our smart, diligent, and fun team to excel in your career!


We are currently seeking an IT Support Level 1&2 to join our team. In this role, you will provide technical support to our users, ensuring that the systems are functioning correctly and efficiently. You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance and support to end-users.

Mr. Marine is a rapidly growing company offering a challenging environment and the right place for personal and professional development.

In this position, you will report to the IT Manager.

Job Description

  • Providing Level 1&2 technical support to end-users, including troubleshooting hardware, software, and network issues
  • Logging and documenting all support requests and resolutions in our ticketing system
  • Responding to support requests in a timely and professional manner
  • Escalating support requests to Level 3 support when necessary
  • Providing guidance and support to end-users on the use of hardware and software
  • Installing and configuring hardware and software, including operating systems, applications, and utilities
  • Assisting with IT projects, including system upgrades and migrations
  • Providing on-site training & support to users
  • Troubleshooting problems with existing systems and implementing solutions to fix them
  • Maintaining equipment by replacing or upgrading components as needed
  • Installing and maintaining computer networks, including printers and other peripherals
  • Writing and providing documentation for end users on common errors
  • Directing third-party vendors who may be involved in diagnosing and correcting system-related issues and assisting with solutions
  • General cyber security, logging security incidents and escalating to appropriate departments
  • Asset Management (Check-in and Check-out of assets)
  • Onboarding and offboarding of new employees
  • SAP Business One Support and Maintenance (Training will be provided)

Job Requirements

Function requirements

  • Bachelor’s degree in Computer Science or a related field
  • Knowledge of networking principles and protocols
  • Windows Administration and basic knowledge of Operating Systems (also UNIX & bash)
  • Experience working with GSuite & Google Workspace is a plus
  • Experience working in helpdesk/ticketing is a plus
  • Industry certifications such as CompTIA A+, Network+ or equivalent are a plus
  • Strong customer service skills and a commitment to providing excellent service to users
  • Ability to work independently and as part of a team
  • Proficient in end-user communication
  • Excellent verbal and written communication skills in English
  • Knowledge of the Dutch language is a plus.


  • Logical thinker, ability to logically problem solve, proactive and pragmatic approach in resolving problems and troubleshooting.
  • Excellent analytical abilities, and project and time management skills, with the ability to work on multiple projects simultaneously.
  • Team player
  • In possession of cross-cultural sensitivity
  • Self-starter
  • Great communication skills, ability to interact with non-technical users



Note: EU passport or existing NL residence/working permit without restrictions is needed.

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