Junior IT Support Engineer

General

We are currently seeking an IT Support Engineer to join our team. In this role, you will provide technical support to our users, and assist with maintenance and implementation of systems. You will be responsible for troubleshooting and resolving technical issues, as well as providing guidance and support to end-users.

Mr. Marine is a rapidly growing company offering a challenging environment and the right place for personal and professional development.

In this position, you will report to the System Administrator.

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Description

  • Providing Level 2&3 technical support to end-users, including troubleshooting hardware, software, and network issues
  • Logging and documenting all support requests and resolutions in our ticketing system
  • Responding to support requests in a timely and professional manner
  • Escalating support requests when necessary
  • Providing training, guidance and support to end-users on the use of hardware and software
  • Google Workspace administration (users & groups management, security audit & reporting)
  • AWS cloud administration (EC2, VPC management)
  • Maintaining servers and services up-to-date
  • Monitoring availability of IT services, logging and troubleshooting issues
  • Installing and configuring hardware and software, including servers, network devices, applications, and services following best practices/SOPs
  • Assisting the System Administrator with the technical implementation of IT projects, including system upgrades, migrations and new deployments
  • Writing/reviewing internal technical documentation/SOPs
  • Coordinating with third-party vendors involved in diagnosing and correcting system-related issues and assisting with solutions
  • Enforcing security protocols by monitoring and logging security incidents and escalating to appropriate departments
  • SAP Business One Support and Maintenance (training will be provided)

Requirements

Function requirements

  • Bachelor’s degree in Computer Science or a related field
  • In-depth knowledge of networking principles and protocols
  • Windows Server Administration (AD, GPO) and knowledge of Operating Systems (Windows, Linux)
  • Experience in cloud administration (AWS, Azure, GCP)
  • Understanding of one or multiple scripting languages (Bash, PowerShell, Python)
  • Experience in documenting processes and monitoring performance metrics
  • Experience working with GSuite & Google Workspace is a plus
  • Experience working in helpdesk/ticketing is a plus
  • Knowledge of SASE/Zero Trust Networking is a plus
  • Industry certifications such as CompTIA A+, Network+ or equivalent are a plus
  • Ability to work independently and as part of a team
  • Proficient in end-user communication
  • Excellent verbal and written communication skills in English
  • Knowledge of the Dutch language is a plus

Competencies

  • Logical thinker, ability to logically problem solve, proactive and pragmatic approach in resolving problems and troubleshooting
  • Excellent analytical abilities, with project and time management skills, also with the ability to work on multiple projects simultaneously
  • Team player
  • In possession of cross-cultural sensitivity
  • Self-starter
  • Great communication skills, ability to interact with non-technical users

Note: EU passport or existing NL residence/working permit without restrictions is needed.

Application Process

What do you like most about working at Mr. Marine?

Mr. Marine Shikin Jaafar
Shikin Jaafar
Operations Director
What I absolutely love about working at Mr. Marine is being surrounded by a team of incredibly talented individuals. Every day, I have the opportunity to learn something new from each and every one of my colleagues. It’s like being in a constant state of growth and discovery, and I thrive on that.
Mr. Marine Vasiliki Kostoula
Vasiliki Kostoula
Team Leader
What I like most about working at Mr. Marine is the inclusive environment we have meticulously built over the years. It is a place where I can genuinely be my true self, and where every individual’s voice and perspective are valued. The knowledge that all opinions matter promotes a culture of open communication, collaboration, and mutual respect. Moreover, I appreciate how our leadership actively fosters an environment where diversity is celebrated and differences are seen as strengths.
Mr. Marine Sara Bernardi
Sara Bernardi
Chief Commercial Officer
I love the vibrant, youthful energy that prevails in our team. We are a diverse group of individuals from different backgrounds and cultures, coming together with a shared enthusiasm and passion for what we do. This dynamic mix of personalities and perspectives creates a stimulating and engaging work environment that I truly enjoy. There’s an inherent drive to continuously improve and deliver exceptional results, which keeps us motivated and inspired.
Mr. Marine Baptiste Tabary
Baptiste Tabary
System Administrator & IT Project Manager
In addition to the rich diversity of cultures and the commitment of my colleagues, I am constantly inspired by the innovative mindset that prevails within our company. From the top leadership down to every employee, there is a genuine passion for pushing boundaries, embracing change, and striving for continuous improvement. This approach promotes creative thinking and enables us to stay ahead in an evolving business landscape.
Mr. Marine Yagmur Kantar
Yagmur Kantar
Senior Project Manager
What I cherish about working at Mr. Marine is the incredible opportunity to collaborate with colleagues from diverse backgrounds and cultures. Being part of an international team has enriched my professional experience in ways I never imagined. Working with colleagues from around the world has broadened my horizons and exposed me to different perspectives, ideas, and approaches to problem-solving. It’s a constant reminder that innovation knows no boundaries and that the collective intelligence of a global team can lead to remarkable outcomes.
Mr. Marine Henri Baanen
Henri Baanen
Technical Manager
I love the variety of work and the speed of the business. After almost 15 years of being part of the Mr. Marine team, the “having fun” part of the business is still there for me.
Klaas Minnema
Senior Controller
Working at Mr. Marine is an absolute joy for several reasons. Firstly, the culture here is incredibly open and supportive. Being part of a young, dynamic team in an organization that thrives on innovation and continuous improvement is invigorating. What’s truly fascinating is the global aspect – interacting with customers and colleagues from diverse backgrounds, enriching the internal environment with a myriad of perspectives and experiences.

Equal Opportunities Statement

Mr. Marine is an equal opportunity employer, in accordance with Dutch law. We are committed to creating a diverse and inclusive workplace that is free from discrimination and where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, nationality, age, disability, or any other protected status under Dutch law.

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