Account Manager

General

The Account Manager is a customer-facing, self-driven sales professional who can grow Mr. Marine’s business by offering our portfolio of products to the assigned customer base/vessel segment.

Reporting to the Commercial Manager.

Description

Research, develop and understand the assigned portfolio, including Gold Customers, to identify and establish business contacts with existing and potential customers.
Plan and perform regularly business reviews with the key accounts. Report back to management the plan of actions for each account.
Develop a sustained customer base portfolio, with a turnover above 2 millions per year.
Expand opportunities with potential customers in the assigned portfolio.
Manage/Grow assigned customer and budget base; pursue and secure business in line with corporate objectives within the assigned portfolio.
Preparation of sales calls pipeline management with a disciplined approach.
Strive for consultative sales to distinguish market presence by effectively identifying needs and suggesting solutions from our portfolio of products
Timely and correctly update contract rates, terms and conditions in line with the predefined procedures.
Effectively handover of all “closed-won” business opportunities to our operation team and finance teams.
Establish an internal network to facilitate the resolution of customer issues when the issues had been escalated to sales.
Respond to all sales leads/key correspondence within identified timelines.
Research and analyse competitive and industry trends (e.g. analyse sales statistics, prepare reports, study literature regarding new and existing services, and monitor sales, prices, and services of competitors); recommend appropriate measures.

Requirements

Functional Requirements:

Minimum a first-level university degree. Experiences in a technical environment will be considered a plus.
Minimum 5 years Account Management experience
Experience in the international shipping business is a plus
Excellent reading and writing business English, a second language is a plus
Good understanding and empathy for cultural differences.
Being a tech savvy is a plus

Competencies

Commercial Skills: Strong negotiator. Has the ability to understand customer needs and match them with our current product offering to close the business. Can leverage internal/external information (news, websites, financial and foreign trade data, etc.) to build top class value proposals.
Relationship Management: Ability to build trustworthy relationships with key stakeholders within the customers’ organisation and leverage internal relationships to expand business opportunities.
Strategic thinking: Can create and execute a well defined strategy for his/her customer portfolio.
Disciplined Sales Process: Ability to plan and execute target sales calls, pipeline management through different channels.

Soft Skills:

Fast learner
Sense of urgency
Team player
Winning mentality
Positive
Adaptable
Solution thinker

Application Process

Note The application process may slightly vary for each individual candidate.

What do you like most about working at Mr. Marine?

Shikin Jaafar

Operations Director

What I absolutely love about working at Mr. Marine is being surrounded by a team of incredibly talented individuals. Every day, I have the opportunity to learn something new from each and every one of my colleagues. It’s like being in a constant state of growth and discovery, and I thrive on that.

Vasiliki Kostoula

Team Leader

What I like most about working at Mr. Marine is the inclusive environment we have meticulously built over the years. It is a place where I can genuinely be my true self, and where every individual’s voice and perspective are valued. The knowledge that all opinions matter promotes a culture of open communication, collaboration, and mutual respect. Moreover, I appreciate how our leadership actively fosters an environment where diversity is celebrated and differences are seen as strengths.

Sara Bernardi

Chief Commercial Officer

I love the vibrant, youthful energy that prevails in our team. We are a diverse group of individuals from different backgrounds and cultures, coming together with a shared enthusiasm and passion for what we do. This dynamic mix of personalities and perspectives creates a stimulating and engaging work environment that I truly enjoy. There’s an inherent drive to continuously improve and deliver exceptional results, which keeps us motivated and inspired.

Mihnea Radulescu

IT Manager & SAP Project Manager

There are many things I enjoy about working at Mr. Marine, but two of the most notable would be the dynamic, fast-paced international atmosphere, and the dedicated and passionate team members. The diversity of cultures and perspectives allows for fresh ideas, alternative ways of thinking and approaches to work. In addition, the people I work with are truly invested in their roles, and it is clear that they care about the success of the company and the impact of their work.

Yagmur Kantar

Senior Project Manager

What I cherish about working at Mr. Marine is the incredible opportunity to collaborate with colleagues from diverse backgrounds and cultures. Being part of an international team has enriched my professional experience in ways I never imagined. Working with colleagues from around the world has broadened my horizons and exposed me to different perspectives, ideas, and approaches to problem-solving. It’s a constant reminder that innovation knows no boundaries and that the collective intelligence of a global team can lead to remarkable outcomes.

Henri Baanen

Technical Manager

I love the variety of work and the speed of the business. After almost 15 years of being part of the Mr. Marine team, the “having fun” part of the business is still there for me.

Farah Shaik

Regional Manager India and South East Asia

What I love most about what I do is the constant opportunity for learning and growth that comes from solving customers’ challenges as part of a global team. Working with colleagues from different countries and cultures brings a wealth of diverse perspectives and approaches to the table. The shared sense of purpose and collaboration across borders creates a stimulating work environment.

Equal Opportunities Statement

Mr. Marine is an equal opportunity employer, in accordance with Dutch law. We are committed to creating a diverse and inclusive workplace that is free from discrimination and where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, nationality, age, disability, or any other protected status under Dutch law.