Key Account Manager

General

The Key Account Manager is a customer-facing, self-driven sales professional who can grow Mr. Marine’s business by offering our range of products to the assigned customer base/vessel segment. With their experience in the maritime industry, the Key Account Manager is able to foresee and seize the opportunities for sales and cross-sales within the assigned portfolio of accounts and new customers.

Reporting to the Account Management Team Lead.

Description

Strengthen the relationship with the major stakeholders in the assigned accounts, identify the decision-making process in each customer company and define the best strategy to increase the number of RFQ to our company.
Research, develop and understand the assigned portfolio to identify and establish business contacts with existing and potential customers.
Develop a sustained and growing customer base portfolio.
Expand opportunities with potential customers in the assigned portfolio.
Manage/Grow assigned customer and budget base; pursue and secure business in line with corporate objectives within the assigned portfolio.
Preparation of sales calls pipeline management with a disciplined approach.
Strive for consultative sales to distinguish market presence by effectively probing/identifying needs and suggesting solutions from our portfolio of products (elevator services, ballast and instruments&controls)
Negotiate contracts to strengthen the relationship and business with existing customers.
Timely plan and perform regular Business Review meetings with customers in the assigned portfolio. Report to team and management the results of the meetings and the future plan of actions.
Timely and correctly update contract rates, terms, and conditions in line with the predefined procedures.
Effectively handover of all “closed-won” business opportunities to our operation team and finance teams.
Establish an internal network to facilitate the resolution of customer issues when the issues had been escalated to sales.
Respond to all sales leads/key correspondence within identified timelines.
Research and analyse competitive and industry trends (e.g. analyse sales statistics, prepare reports, study literature regarding new and existing services, and monitor sales, prices, and services of competitors); recommend appropriate measures.

Requirements

Minimum 5 years Account Management experience in the maritime sector.
Minimum a first-level university degree. Experiences in a technical environment will be considered a plus.
Excellent reading and writing business English, a second language is a plus
Good understanding and empathy for cultural differences.
Being a tech savvy is a plus

Competencies

Commercial Skills: Strong negotiator. Has the ability to understand customer needs and match them with our current product offering to close the business. Can leverage internal/external information (news, websites, financial and foreign trade data, etc.) to build top class value proposals.
Relationship Management: Ability to build trustworthy relationships with key stakeholders within the customers’ organization and leverage internal relationships to expand business opportunities.
Strategic thinking: Can create and execute a well defined strategy for his/her customer portfolio.
Disciplined Sales Process: Ability to plan and execute target sales calls, pipeline management through different channels.
Soft Skills:
- Fast learner
- Sense of urgency
- Team player
- Winning mentality
- Positive
- Adaptable
- Solution thinker

Application Process

Note The application process may slightly vary for each individual candidate.

What do you like most about working at Mr. Marine?

Shikin Jaafar

Operations Director

What I absolutely love about working at Mr. Marine is being surrounded by a team of incredibly talented individuals. Every day, I have the opportunity to learn something new from each and every one of my colleagues. It’s like being in a constant state of growth and discovery, and I thrive on that.

Vasiliki Kostoula

Team Leader

What I like most about working at Mr. Marine is the inclusive environment we have meticulously built over the years. It is a place where I can genuinely be my true self, and where every individual’s voice and perspective are valued. The knowledge that all opinions matter promotes a culture of open communication, collaboration, and mutual respect. Moreover, I appreciate how our leadership actively fosters an environment where diversity is celebrated and differences are seen as strengths.

Sara Bernardi

Chief Commercial Officer

I love the vibrant, youthful energy that prevails in our team. We are a diverse group of individuals from different backgrounds and cultures, coming together with a shared enthusiasm and passion for what we do. This dynamic mix of personalities and perspectives creates a stimulating and engaging work environment that I truly enjoy. There’s an inherent drive to continuously improve and deliver exceptional results, which keeps us motivated and inspired.

Baptiste Tabary

System Administrator & IT Project Manager

In addition to the rich diversity of cultures and the commitment of my colleagues, I am constantly inspired by the innovative mindset that prevails within our company. From the top leadership down to every employee, there is a genuine passion for pushing boundaries, embracing change, and striving for continuous improvement. This approach promotes creative thinking and enables us to stay ahead in an evolving business landscape.

Yagmur Kantar

Senior Project Manager

What I cherish about working at Mr. Marine is the incredible opportunity to collaborate with colleagues from diverse backgrounds and cultures. Being part of an international team has enriched my professional experience in ways I never imagined. Working with colleagues from around the world has broadened my horizons and exposed me to different perspectives, ideas, and approaches to problem-solving. It’s a constant reminder that innovation knows no boundaries and that the collective intelligence of a global team can lead to remarkable outcomes.

Henri Baanen

Technical Manager

I love the variety of work and the speed of the business. After almost 15 years of being part of the Mr. Marine team, the “having fun” part of the business is still there for me.

Klaas Minnema

Senior Controller

Working at Mr. Marine is an absolute joy for several reasons. Firstly, the culture here is incredibly open and supportive. Being part of a young, dynamic team in an organization that thrives on innovation and continuous improvement is invigorating. What’s truly fascinating is the global aspect – interacting with customers and colleagues from diverse backgrounds, enriching the internal environment with a myriad of perspectives and experiences.

Equal Opportunities Statement

Mr. Marine is an equal opportunity employer, in accordance with Dutch law. We are committed to creating a diverse and inclusive workplace that is free from discrimination and where all employees are valued and respected. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity or expression, nationality, age, disability, or any other protected status under Dutch law.

Mr. Marine is a global maritime service company. Our multi-brand expert team is committed to keeping vessels safe and compliant, anywhere in the world. With technical know-how, 24/7 responsiveness, and unparalleled spare part sourcing we are your global beacon.